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With you, for every celebration
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Our policies
How to raise a problem with a piece, and how we put it right.
Every order is agreed personally — on WhatsApp or across the counter — before any payment is taken. You see the piece, the weight, the purity and the full price breakdown first. That single step prevents most of the reasons people need to return jewellery.
If a piece reaches you damaged, or it is not the piece you agreed to, contact us straight away and we will make it right. Keep the piece unworn and in its packaging, with the bill, while we sort it out.
The fastest route is WhatsApp — +91 79807 15296 — with a photo of the piece and your bill.
Pieces made to your specification are produced for you individually. We confirm the design, weight and price with you before work begins, and we'll tell you clearly at that point what can and cannot be changed once it is under way.
We are a single family shop, not a call centre — the person you speak to can actually decide. If you have a concern about a piece you bought from us, bring it to us and we will deal with it properly.
You'll reach the family who runs the shop — not a call centre. Ask us anything about a piece, a price, or an exchange.